We truly loved the facility and the wonderful people (Melissa, Cindi and others) we met during my mom’s stay. By the time she left, the staff felt like family, and saying goodbye was genuinely hard. The therapy team (Phong, Blake and others), were incredibly patient, encouraging, and dedicated to helping my mom regain her strength and mobility. The nursing staff (Monica, Danielle and others) went above and beyond, showing her so much love, kindness, and compassion. They encouraged her, celebrated her progress, and treated her as though she were their own grandmother. We also appreciated the open communication and the relationships we built along the way. Like any facility, there were areas that could use improvement. At times, staffing seemed stretched thin, and the food was not always the best. However, those things did not overshadow the wonderful people who cared for my mom and made such a difference in her recovery. We will always be grateful for the kindness and care she received and the friendships we made along the way. –From the Moore family

I really enjoy staying at North Houston transitional Care! The food is one of my favorite things about being here . The staff is very helpful and makes sure you are taken care of , and I appreciate the effort that goes into making my experience comfortable. Emely was so pleasant and supportive during my care plan meeting with her amongst other staff.

I have a good experience at NHTC, rehab program is Great and Phong Nguyen the physical therapist is wonderful

My mother was at NH from August 12 until she died on Sept 16. A few days over a month. I selected this location because it seemed like a nice place. It was clean during the walk through, the shared rooms are well designed and feel like a 2/1 room mate split. I loved that. The location is also fewer than 5 minutes from my job and less than 15 from.my home. Mom was here in hospice care with Gentiva. I was able to visit as often as I wanted and stay as long as I liked since they have 24 hour visiting hours and will even provide a cot if requested. Some staff members genuinely care about the patients and it showed. Some standouts were: Michelle, Kevin, Monica, Tiffany, Latasha/LaTanya (apologies, we met once when I stayed the night so her name is a bit hazy), Shantelle and Angela. There were multiple issues though. Two individuals (i dont think they were nurses, but idk if they were CNAs or patient care or what their actual positions were) who don’t belong in health care. I do know their names but have chosen not to state them here. After I inquired why my mother was lying on the floor while her bedding was being changed, 1 of them commented “well take your mother home then” when she thought I was out of earshot. She accompanied this comment with clapping her hand against the desk while the other young lady laughed. When I confronted them, I was told “we weren’t talking about your mother, we were discussing a different patient.” Either way I was offended since they were talking about somebody’s somebody and I told them so plus filed a formal grievance. This happened on Saturday August 22. Supposedly the grievance was faxed over to the administrator of the facility and the DON however, no one ever contacted me about it and it was never addressed. Multiple times I had to get Gentiva involved about my mother’s medication. My mom had advanced vascular dementia and a broken dislocated femur which is why she was in hospice. She had been there for a week and was still being given half a norco (1/2 of 5mg/325 hydrocodone/Tylenol) when I inquired about her hospice “Comfort meds” I was met with “she’s hospice?” I had to put a sign above her bed stating HOSPICE PATIENT. I repeatedly had to tell nursing staff when my mother was in pain simply by looking at her body language. Often I was told “she has not said anything about being in pain” as though they were genuinely expecting a woman with dementia, openly hallucinating, and talking to stuffed animals to say “my leg hurts.” I who have never taken an anatomy class had to explain what happens when you try to straighten up a person who has a broken/dislocated femur and the amount of pain it causes. I entered the room to find a worker spooning food into my mother’s mouth which probably wouldn’t have been ao bad if she was awake. She was not! When I commented about her not even being conscious he asked “can I take the food out of her mouth? I figured if I put some in, she’d wake up” then I watched as he used the spoon to scrape food out of her mouth. They place mats on the floor around a patient’s bed and do not count it as “falling out of the bed” if the patient lands on the mat. Neither do they report the “non fall” to Gentiva/hospice. I argued mats are not fall prevention, merely “soften” the fall that has already happened. I think NH has some really good people working there and it is better than some nursing homes I’ve visited/experienced, but there are a plethora of things that can be improved most of all their administration since any business is only as good as the people in charge. This place felt like all worker bees but no one was at the helm.