Very disappointing experience. Communication was terrible, staff were often rude and dismissive, and the overall level of care was not what we expected. Our family had multiple concerns that were not handled appropriately. I would not recommend this facility for a loved one.

Absolutely HORRIBLE experience. I would not recommend this facility to anyone looking for quality, compassionate care for a loved one. My mother has stayed at this facility twice, and both experiences were extremely disappointing. On multiple occasions, my mother was left sitting in urine and feces. Both stays were also followed by UTIs. Getting anyone on the phone was incredibly difficult, and when we did speak with staff, we frequently encountered rude and dismissive attitudes when we were simply trying to advocate for my mother’s care. Our discharge experience was especially upsetting. Marisol, the discharge coordinator, handled my mother’s discharge extremely poorly. In my experience, she was dismissive, made hurtful comments, and attempted to place blame on my mother rather than taking responsibility for properly coordinating her discharge. This was an already difficult situation for our family, and the way it was handled made it significantly worse. We also had serious concerns regarding billing. Even our insurance representative expressed concern about the amount the facility attempted to bill my mother, who is a Medicare patient. Our interactions with management and the billing coordinator were equally frustrating and disappointing. When families place a parent or loved one in a facility like this, they are trusting the staff to provide basic dignity, proper care, and communication. Based on our experiences here, that trust was repeatedly broken. Please think very carefully before sending someone you love here.

My uncle is about to move there. So far I love the bathroom and the bed room.. Excuses is a plus, now I can get my uncle and excuse when he get better

Staff is amazing in every area. My nurses and the food is pretty good. It’s edible. It really is and I was real nervous about PT and my first day was a wonderful experience and every day since has been awesome they push me but not too hard. they encourage and they’re so friendly and they know what their hint doing and I am so happy to be able to get better. I had had some bad experiences with my husband, and I was very nervous when I came here within A few hours, I have a very Positive feeling. Rest assure if you’re having to come here for your getting better or a loved one this is the best choice

Overall satisfied with this facility , the care and the staff being so kind/attentive

I have had a very positive experience at north houston transitional care. From the moment I arrived the staff has made me feel welcomed,comfortable and cared for.

I’ve enjoyed my stay here , the food is great , my room is always clean & they always seem to be very attentive to my daily needs.The staff is very friendly as well.

Chris and Caroline are great trainers. They have given me confidence, comfort and reassurance. I’m learning to be self motivated without any fear. Thanks to them I have come a long ways. I will continue my journey. Linda Lozano

Therapy here is very good, Phong and Ben are very nice!

My 102 year old Mom lives here, and we could not be happier with it. The staff is exceptionally friendly and thorough with her care. She has social interaction with other resident every day, and she’s always happy when we go to visit. She has her own suite, including a living room, bathroom, bedroom and kitchenette, so she can be surrounded by her own things. Rates are quite reasonable, but I can’t recommend a better place at any cost.

Don’t, Don’t send your loved one to this facility. We had a horrible experience at this place. My husband had to lay in his own poop for up to one hour before anyone came to change him. He would request to be taken to the bathroom only to have the staff take their time in taking him causing him to soil his pants. I ended up having to change the linen on his bed because they were always too busy to do it. The nurses station was always empty and you could never find a nurse for assistance. The hallway smelled of urine. Since then, he ended up in a different rehab facility and it was 100% better than North Houston Interventional. Sad sad sad!!!

I can’t say enough good things about the therapy staff at North Houston transitional. I felt they were truly interested in my mom‘s progress and wanted to help her do well. They were patient and kind and I want to give a special shout out to Caroline in OT and Dan in PT. The gym where they work is fantastic, fully equipped, and very helpful

I have enjoyed my time here. The nurses are well appreciated. The food selections are all tasty as well as my room is always clean and well equipped.

I have had a very good experience with this facility. All staff members are kind, respectful and professional. The nurses and caregivers are attentive and patient with me. I’m overly grateful for the care i receive on a daily basis.

I viewed the ratings before I chose the facility, they were very high and I can see why . The PT staff has been very supportive and professional with encouragement at every level. The Nursing staff has been extremely understanding considering my situation of not being able to walk. The nutritional staff is constantly monitoring your health with the correct foods for your needs. All in All I can see why the high ratings and it will continue with me.

My experience at this facility has been very pleasant and efficient. I have found them to be very well arraigned and professional. The accommodations in facility are kept very clean, house keeping and kitchen staff are well managed, food is varied and well balanced and tasty. I have been also well entertained by the bingo they have here. Everyone is always so nice and attentive to me and I’ve been here for over a year already. Administration always making themselves available and are very responsive as well as professional.

I been to 5 different facilities and they don’t compare to this one, if I could give this facility 10 stars I would. The staff is professional, friendly , loving and family oriented. They provide multiple and different activities for the residents to choose from. The facility is very well maintained , clean , well equipped and professionally managed. Special shoutout to Emely , Christian , Silvia and Jessica for always being so attentive in my care and going above and beyond . The food service department offers a variety on their menu, my favorite is the baked potato. The therapy department is well staffed as well, I’ve seen progress in my life with taking therapy everyday.

Diana Worten And Nurse Kervin are awesome. The care and patience they exhibit with people under their care is truly wonderful.

Hospice Nurse Kervin and Director Diana Worten are amazing. They were kind, caring and extremely helpful to us and the hospice patient in North Houston Transitional Care. Five stars for them, four for the facility.

Very disappointed in the care my husband is receiving at NHTC. The place is under staffed and he has to wait hours before being tended to to go to Physical Therapy He is having trouble being tended to while sitting in poop waiting to be changed. He only receives physical therapy once a day and then lays in bed the rest of the day. We have started a routine where he exercises his legs in bed. It’s sad that we have to resort to that.

this place absolutely sucks and should be shut down. they are so unprofessional and none of them should be in healthcare.

We could not be more satisfied with the care my mom has received at NHTC. One of the big and pleasant surprises is how good the food is. Even visitors mentioned how delicious it looked and smelled. Special shootouts to Loney, in the dining room, and Deidre, at the front entrance, who provide extra special care.

I came in a wheelchair and with therapy help I walk out on my own.Great rehabilitation, activitys kept us busy, would recommend to anyone and everyone love my time there.

Overall experience was good considering the changes that took place during my stay. Paying for transportation to and from doctor visits was pricey. Not offering out patient re-hab was very disappointing. The staff and doctors were very nice.Thank You, Treva Gibson